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Frequently Asked Questions 

How do I register to create my personal fundraising page?
Click on Register Now on the website and select if you are an individual, a team captain or a team member. Choose your fundraising goal, fill out your personal details and click register.  Once you have completed the registration form, you will receive an email that will include your username, password and a link to sign into your participant centre. 

Is my information secure?

Yes, all of your information is stored on a secure encrypted server that only The Scarborough Hospital Foundation has access to.

Is the information provided by my donors secure?
Yes, all donations are made through a secure encrypted server to ensure that all credit card information, passwords and personal information travel securely over the internet.

How can people make a donation to my fundraising page?
On the home page of this website, friends and family can search for your personal fundraising page through the Find A Fundraiser link on the left hand side or the Individual Search in the menu. If you have joined a team, your sponsor can search for your team under the Team Search, also located in the menu. You can even email your personal fundraising page to your friends and family from your participant centre and don’t forget to share your page on all of your social networks. 

How can I email my friends and family to ask them to support my fundraising venture?

Once you have signed into your participant centre, click on the message centre.  From there, you can add your contacts and send your emails.  You can create your own custom message or use the one provided for you.  

How can I see who has donated to me?
Once you have signed into your participant centre, click on the donation monitor. All of your donations will be listed there. You can even enter any cash donations that you receive in this section to be sure they are included in your fundraising total.

I forgot my username and password, how can I find out what they are?
Please click here to recover your password.  All you will require is the email address that you registered with.

Why aren't all of my donors showing up on my scroll?
As your donors make their gift, they have the option of remaining anonymous. If they choose this option, they will not show up in your scroll.

Will you share my personal information with anyone?
No, The Scarborough Hospital Foundation respects our donors’ privacy and will never share your personal information.